Returns procedure

You can only return to KEIRON products which have been purchased directly through this Website. If you purchased KEIRON products from another websites the products must be returned to the original store or site which they were purchased from.

KEIRON reserves the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you.

Returns or Exchanges

You may return new, unworn or unused products which you wish to exchange or return within three (3) days from the date on which you receive the goods. Where you wish to exchange a product, please note that you will only be able to exchange with a product of the same or less value than the original item you wish to exchange.

Delivery Costs

1. If you are returning goods for exchange or return, there will be no additional delivery charge.
2. We will not refund the original delivery charge in the case of exchanges or returns.
   Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel or to reject faulty goods as described below.
3. You will not be liable for the delivery costs incurred by us in sending you any products as exchanges.
   Please note, you will not be liable for the costs of returning any substitute goods i.e. where you have been supplied with substitute goods because the original goods became unavailable when ordered or pre-ordered – see Pre-orders and Substitutes above.
4. In the case of returns, you will only be refunded the value of the goods ordered.
5. We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

Conditions for All Returns and Exchanges

All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery, as we cannot accept liability (or offer refunds) for any packages that are lost or goods that are stolen or damaged. 

We will refund all monies received from you (including the outbound delivery cost*) within fourteen (14) days of receiving the product(s) from you. Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded the full outbound delivery cost. We will only refund you the cost of the standard delivery option.

*if faulty item(s) or an error on our behalf

How do I return an item?

With your purchase of KEIRON products, you will receive a Delivery Note, a Free Returns Form and a Collect+ Returns Form.

Using the Free Returns Form: To return items to us, whether for exchange or return, simply fill out your Returns Form as instructed, include the Returns Form in the package and attach the label to the outside of the package and post it back to us. If you do not include the returns form with your returned items then refund of your order may be delayed.

Consequences of cancellation

1. Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods. If you have cancelled your entire order, we will also refund your original delivery charge. If you only cancel part of your order and return only some of the goods delivered to you, delivery charges will not be refunded. This is because the delivery charge is normally the same regardless of the number of items delivered and, if you retain part of your order, the delivery charge still applies to the part that you retained.
2. Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense).

Where you exercise your right to cancel within three (3) days, you should return the goods to us without undue delay and, in any event, no later than 3 days after the day on which you inform us in writing of your decision to cancel the contract. Please note: if we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services.

We will refund the cost of the rejected goods and the cost of our standard delivery charges within 3 days of receiving the goods back or, if earlier, within 3 days of receiving suitable evidence from you that you have sent the goods back to us. Please note that should the value of the goods have been reduced by your handling of them, we reserve the right to deduct the diminished value of the goods before we refund you.

What is my statutory right to reject faulty goods?

If the goods are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund. 

Discrepancies

If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.

Please note that the return postage refund will be sent by cheque. Please allow up to fourteen (14) days for your refund to be processed.